Return Policy

Hong Kong / International

In regards to exchange or return:

  • If for any reason you are no longer satisfied with your purchase, Capital K will offer either exchange or refund on your unused product, within 7 days of receiving your order.
  • All returned items must be unused.
  • Highly recommend to get a tracking number and/or insurance when you return the items by any method, to ensure that we receive your package safely, as we are not liable for items not received at our return facility.
  • After inspection of your return, we will reimburse your order. Remind that the original taxes and duties are non-refundable.
  • Freight collect is not acceptable and will be rejected by our sides. The parcel will be return to the sender and we will not be responsible for the freight 
  • Please contact us at custserv@capital-k.co for further instructions before returning your item.

 

Please include the below information before returning the products:

  1. Images of your claim item
  2. Order number#
  3. Copy of invoice

We will instruct the best measurement for the return.

 

Shipping Information

Destination#

Delivery Time1

Shipping Rate

Hong Kong/ Macau

2-3 Days

Free Shipping

Taiwan

4-9 Days

Japan

6-8 Days

Calculate by System

United States

6-8 Days

United Kingdom

9-14 Days

Canada

6-8 Days

Singapore

6-8 Days

Thailand

6-8 Days

Malaysia

7-9 Days

Australia

10-11 Days

# please contact us if you are out of these countries

1 To estimate the total delivery time of your purchase. 2-3 days is needed for your order to be dispatched. For standard shipping, please allow 1-2 working days (excluding custom clearance) for your order to arrive.

Hong Kong/ Macau /Taiwan:SF Express

International Shipping:FEDEX/DHL/ UPS

Thank you for ordering from www.capital-k.co. If you have questions about your order, please contact customer services at custserv@capital-k.co 

After checking out your order through official website, you will get automatic reply email from our website. Our sales team will contact you back with the confirmation email or action required email.

 

 

Taxes & Duties

  • Your order may be subject to import duties and taxes, which are levied once a shipment reaches your location.
  • You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country; please contact your local customs office for further information.