CAPITAL K | BY KNIT FANATICS |FREE Shipping| First Order 10% OFF!

SHIPPING & RETURNS

Return Policy

Hong Kong / International

In regards to exchange or return:

  • if for any reason you are no longer satisfied with your purchase, Captial K will offer either exchange or refund on your unused product, within 7 days of receiving your order.
  • All returned items must be unused.
  • Highly recommend to get a tracking number and/or insurance when you return the items by any method, to ensure that we receive your package safely, as we are not liable for items not received at our return facility.
  • After inspection of your return, we will reimburse your order. Remind that the original taxes and duties are non-refundable.
  • Freight collect is not acceptable and will be rejected by our sides. The parcel will be return to the sender and we will not be responsible for the freight 

Please contact us at custserv@capital-k.co for further instructions before returning your item.

 Please include the below information before returning the products:

  1. Images of your claim item.

  2. Order number#

  3. Copy of invoice

We will instruct the best measurement for the return.

 

Shipping Information

Domestic Shipping in Hong Kong

  • All orders subject to free shipping and are shipped via SF Express Service. 
  • Customer’s signature is necessary  when customer receive the order. 

To estimate the total delivery time of your purchase. 2-3 days is needed for your order to be dispatched. For standard shipping, please allow 1-2 working days (excluding custom clearance) for your order to arrive.

International Shipping

  • All international orders subject to free shipping and are shipped via SF Express Service depending on your location.
  • Custom duties and import tax are not included in the price
  • Customer’s signature is necessary  when customer receive the order. 
  • Due to the Russian Regulations, we cannot ship the order to a customer directly. However, we can ship to a customer under the company name and customer has to pay import tax by yourself

To estimate the total delivery time of your purchase. 2-3 days is needed for your order to be dispatched.For standard shipping, please allow 3-5 business days (excluding custom clearance) for your order to arrive. 

Thank you for ordering from www.capital-k.co. If you have questions about your order, please contact customer services at custserv@capital-k.co 

After checking out your order through official website, you will get automatic reply email from our website. Our sales team will contact you back with the confirmation email or action required email.

 


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